Return & Refund Policy

We strive to give our clients a worry-free buying experience and are dedicated to delivering you the most high-quality items.
Within 30 days of delivery, we are happy to accept returns, refunds, and exchanges of:

• If our product is defective or damaged during shipment, please accept our apologies and contact MassTone Customer Service via [email protected].

  Return Process:
  Step 1: Contact us via [email protected] with your order number, photos or video of items, and return reason.
  Step 2: Our customer service team will provide you with a free return label
  Step 3: Print your label, affix it to your return package, and drop it off at a local carrier store at your convenience.

  Note: New, unopened products must be returned in the condition you received them and with the original box and/or packaging, along with your order information.

  Refund or exchange process
  Within 48 hours after ordering:
  Step 1: Contact us via [email protected] with your order number, and your refund/exchange reason.
  Step 2: We will assist you in refunding or exchanging.

  Note: We will need 2-5 days to produce your items (the shoes or customized bags will require extra time) and 7 – 10 days to ship them out. Please contact us within 48 hours to best facilitate a refund or product exchange.

  After receiving:
  Step 1: Contact us [email protected] and provide your order number, actual photos or video of items, and return reason.
  Step 2: Our customer service team will inspect and assist your order and wish.